support packages
The following support packages provide your business with access to personalized support services. WebResource support contains the standards and procedures we follow for providing technical support and consulting enabling access to our online support system and job tracker by way of personalised login.
As a minimum our support packages include:
- Hours of Operation: M-F 0900-1700 EST
- Priority Support
- One (1) Business Day Guaranteed Response Time
- Email/Phone Support
Package Name |
Price (Ex GST)
|
Incidents |
Expiry |
| Single license | $495 AUD | Unlimited | Annually |
| Multi License (non SEO) |
$750 AUD | Unlimited | Annually |
| Complex Application - Level 1 (including SEO multi-site) |
$2,495 AUD | Unlimited | Annually |
| Complex Application - Level 2 | $5,495 AUD | Unlimited | Annually |
| Complex Application - Level 3 | $10,495 AUD | Unlimited | Annually |
Custom Support Options
If the above support packages do not fit your needs, custom support options are available. Customizable options include expanded hours of service (including 24x7 support), shorter response times, and training. Custom support pricing can be negotiated to fit your company's requirements. For more information please contact us.